Charter Flight Support
AOG Recovery Protection by The Jet Merchants
Peace of mind when the unexpected happens.
Mechanical issues are an unavoidable reality in aviation — even with the best aircraft and operators. Charter Flight Support ensures your trip stays intact when an aircraft goes AOG (Aircraft on Ground), without surprise costs or service disruption.
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Covers up to 100% of your original charter cost -
Replacement aircraft sourced if your plane goes AOG - Selectable during digital checkout
Coverage applies to covered mechanical AOG events only.
What Is Charter Flight Support?
Charter Flight Support is The Jet Merchants’ AOG recovery solution designed to protect clients when a charter aircraft becomes unavailable due to a covered mechanical issue.
If your aircraft is grounded, we act immediately to secure a replacement aircraft and apply coverage up to 100% of your original charter cost toward the replacement — protecting both your schedule and your budget.
This is not trip insurance. It is operational protection — built specifically for private aviation realities.
No scrambling. No surprise invoices. No service degradation.
How It Works
A simple, transparent process designed to keep your trip moving.
Select Coverage at Checkout
Charter Flight Support is offered during the digital checkout process, alongside your charter booking.
Aircraft Goes AOG
If the assigned aircraft experiences a covered mechanical issue and cannot operate the flight, the recovery process is triggered.
Replacement Aircraft Secured
We source the best available replacement aircraft to keep your trip moving.
Cost Protection Applied
We apply coverage up to 100% of your original charter cost toward the replacement flight.
Coverage Example
Simple & Transparent
Here’s how Charter Flight Support works in real-world terms.
Original Charter Cost
$20,000
Maximum Replacement Coverage
Up to $40,000
If the only viable replacement aircraft costs $36,000:
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You pay $20,000 -
Charter Flight Support absorbs the $16,000 difference
If the replacement costs $40,000:
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You pay $20,000 -
Charter Flight Support covers the full $20,000 overage
Coverage is designed to protect the integrity of your trip — not create friction or fine print.
What Charter Flight Support Covers
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Covered mechanical AOG events -
Replacement charter aircraft sourcing -
Cost protection up to 100% of original charter price -
Rapid recovery coordination by The Jet Merchants team
What It Does Not Cover
- Weather disruptions
- Crew duty or scheduling limitations
- Client-initiated changes or cancellations
- Ancillary or discretionary expenses
Pricing Structure
Charter Flight Support is priced as a small percentage of the charter cost, based on aircraft category
| Category | Support Fee |
|---|---|
| Turboprops & Light Jets | ~3.0% |
| Midsize Jets | ~3.5% |
| Super Midsize Jets | ~4.0% |
| Heavy Jets | ~4.5% |
| Ultra-Long Range Jets | ~5.0% |
Final pricing is displayed during checkout prior to booking confirmation.
Why We Offer This
At The Jet Merchants, transparency and service are operating principles — not marketing language.
Charter Flight Support exists because:
- Mechanical issues are part of aviation reality
- Clients deserve solutions, not excuses
- Service recovery should never feel adversarial or confusing
This is just one more way we remove friction, align incentives, and put your experience first — even when things don’t go according to plan.
Service recovery should never feel adversarial or confusing.
With vs. Without Charter Flight Support
| Scenario | With Support | Without |
|---|---|---|
| Replacement Aircraft Sourced | ✅ | ✅ |
| Cost Overruns Covered | ✅ | ❌ |
| Surprise Invoices | ❌ | ✅ |
| Client Stress Level | Low | High |
Frequently asked questions
When can I select Charter Flight Support?
During the digital checkout process when booking your charter.
Is Charter Flight Support required?
No. It is optional, but strongly recommended for high-value trips, tight schedules, or peak-demand travel periods.
How much does Charter Flight Support cover?
Up to 100% of your original charter cost, applied toward a replacement aircraft in the event of a covered mechanical AOG.
Who manages the recovery process?
The Jet Merchants team coordinates sourcing, logistics, and communication end-to-end.
Is this the same as trip insurance?
No. Charter Flight Support is specifically designed to address mechanical AOG recovery and replacement aircraft costs.
Does it cover weather disruptions?
No. Weather-related disruptions are not covered.
Private Client Advantages
Mechanical issues are unpredictable.
Your experience shouldn’t be.